[vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”1026″ img_size=”large” alignment=”center” style=”vc_box_border”][\/vc_column][vc_column width=”1\/2″][vc_column_text]GTI Travel Management Travel\u2019s third-party online booking expertise creates significant savings<\/p>\n
FAST FACTS:<\/span> The Challenge:<\/span><\/strong> One of the company\u2019s key objectives for their travel program was to improve their online booking adoption and efficiency to better maximize the savings they could achieve through their chosen tool. Additionally, the company\u2019s travelers were not using their nonrefundable tickets for exchange when they made travel reservations online, an additional savings opportunity for the client.<\/p>\n The Solution:<\/span><\/strong> GTI Travel Management applied its expertise to tackle the client\u2019s online booking issues. Through a detailed analysis of the notes placed on agent-assisted online reservations, we were able to identify the most common reasons an online booking would require human intervention; and, thus, address those specific concerns with the client\u2019s travelers.<\/p>\n GTI Travel Management\u2019s robust fulfillment processes included customized process maps for all of the different types of this client\u2019s transactions\u2014from those involving ghost cards and preapprovals to those involving VIP travel\u2014to ensure maximum use of automation and efficient and accurate processing.<\/p>\n GTI Travel Management\u2019s detailed reporting used technology and data to influence traveler behavior by giving the client access to actionable information to measure results, identify opportunities, and target business units and\/or traveler populations for improvements.<\/p>\n The Results:<\/span><\/strong> Improved online booking adoption rates by more than 30%, going from 53% adoption to 85%<\/p>\n Increased the efficiency of online bookings\u2014the percentage of bookings that do not require human intervention\u2014by more than 30%, from 55% to 89%<\/p>\n Achieved annualized, incremental electronic booking savings of more than $1.2 million USD<\/p>\n Not only did\u00a0GTI Travel Management achieve significant improvement while consolidating this client\u2019s global travel program, but we also exceeded all service level goals for client-determined key performance indicators.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":" [vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”1026″ img_size=”large” alignment=”center” style=”vc_box_border”][\/vc_column][vc_column width=”1\/2″][vc_column_text]GTI Travel Management Travel\u2019s third-party online booking expertise creates significant savings FAST FACTS: A worldwide leader in systems integration, technology services, and business process outsourcing consolidated their global travel program with\u00a0GTI Travel Management and asked for our assistance in improving their use of a third-party online booking tool in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-FullWidth.php","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","footnotes":""},"yoast_head":"\n
\n<\/strong>A worldwide leader in systems integration, technology services, and business process outsourcing consolidated their global travel program with\u00a0GTI Travel Management and asked for our assistance in improving their use of a third-party online booking tool in the United States. Through a combination of\u00a0GTI Travel Management\u2019s expertise, robust fulfillment processes, change management campaign, and actionable reporting; The GTI Travel Management was able to incrementally increase the client\u2019s online booking adoption by more than 30%. The efficiency of online transactions\u2014the percentage of transactions not requiring human intervention\u2014increased by 34%, resulting in annualized incremental savings of more than $1.2 million USD from the client\u2019s online booking.<\/p>\n
\nA global technology firm with operations in 80 countries had implemented a third-party electronic booking tool in the U.S. with another travel management company; but wasn\u2019t achieving the savings they thought possible. Their adoption rates remained at 55%, and the percentage of transactions that required human intervention was 45%\u2014reducing their overall cost savings potential because of higher \u201cagent assisted\u201d transaction fees.<\/p>\n
\nGTI Travel Management\u2019s comprehensive change management plan throughout the implementation process helped immediately increase adoption rates and improve traveler awareness of the electronic booking tool. The plan also addressed the specific issues identified as causing the need for human intervention and included online training, tutorials, and weekly email to users, along with expanding access to the tool through both company-approved Internet and Intranet channels.<\/p>\n
\nThe client not only was able to successfully consolidate their global travel program with\u00a0GTI Travel Management; but because of\u00a0GTI Travel Management\u2019s expertise was able to achieve the following improvements in electronic
\nbooking:<\/p>\n